• A mother on the phone with a baby on her lap

You should always feel free to call our clinic, even if it’s for routine things like medications, minor illnesses, injuries and behavior. If you are concerned about your child, our team of trained medical professionals have provided basic guidelines of when to call if you are hesitant or just want to know some basic FAQ’s.

Most illnesses subside in a few days- a cold, diarrhea, fussiness, low grade fever. Here are some suggestions of when to call our clinic:

  • For fevers of over 105 or temperatures less than 97
  • For fevers of over 101.5 for 3 or more days
  • In infants under 3 months, a temperature of 100.4 or more
  • For any fevers accompanied by inability to drink, confusion, rash, difficulty breathing, seizures, persistent crying, difficulty waking, persistent vomiting or diarrhea
  • Blood in your child’s stool or urine
  • Abdominal pain, especially localized in one area
  • If your child has diarrhea or vomiting and hasn’t urinated in over 6 hours
  • Persistent cold symptoms that get worse or do not improve over a few days
  • Deep cuts that might need stitches
  • Limping and inability to move a limb
  • Drainage from an ear
  • Severe sore throat or ear pain
  • Refusal of food or drink for over 12 hours

Call 911 if your child is severely injured or has any of the following:

  • Bleeding that does not stop with direct pressure over the wound
  • Suspected poisoning (call poison control hotline at 1-800-222-1222)
  • Seizures
  • Trouble breathing
  • Skin or lips that look blue, grey or purple
  • Neck stiffness or rash with fever
  • Head injury with loss of consciousness, confusion, vomiting or poor skin color
  • Inability to move, unconscious or unresponsive
  • A large cut or burn

Before calling make sure you have:

  • Your child’s temperature and the time you took it
  • Any medications your child is on
  • Any medical problems your child has
  • Immunization record on hand
  • The number of your pharmacy